aq999's Privacy Policy
We are fully transparent about how your personal information is collected, stored, and used at aq999. Read this policy to understand how we protect your privacy.
Table of Contents
By using the aq999 Casino platform, you are considered to have given your consent to this privacy policy. This policy is an integral part of our Terms and Conditions and both should be read together. We treat your personal information with the utmost respect and are committed to keeping it secure.
1. Scope of Information Collection
Various types of information are collected from you at aq999 when you register an account, make a deposit, play games, or contact support. This information is essential to providing you with the best possible service.
1.1 Personal Identity Information
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Residential address
- Email address
- Mobile number
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay number (for transactions)
- Deposit and withdrawal history
- Account balance information
1.3 Technical Information
- IP address and device information
- Browser type and operating system
- Site access time and session data
- Gameplay history and betting patterns
2. How Information Is Collected
aq999 collects your information in the following ways:
2.1 Information Provided Directly
You provide information directly by filling in registration forms, going through the account verification process, contacting support via live chat or email, and taking part in promotional activities.
2.2 Automatically Collected Information
When you use the aq999 platform, certain information is collected automatically through cookies, log files, and similar technologies. This includes your gameplay behaviour, session length, and how long specific pages were viewed.
2.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we sometimes receive limited information from third-party verification services. This information is used solely to ensure security.
3. Purpose of Using Information
aq999 uses the collected information for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Processing Financial Transactions: To complete deposits and withdrawals, particularly through bKash, Nagad, Rocket, and Upay.
- Customer Service: To respond to your complaints and questions via live chat or email.
- Fraud and Security: To prevent unauthorised access, fraudulent activity, and money laundering.
- Promotional Communication: To inform you about bonus offers and new games, with your consent.
- Service Improvement: To improve platform functionality and user experience.
- Legal Obligations: To comply with applicable laws and regulations.
aq999 never sells your information or transfers it to third parties for profit. To learn more about us, read our profile and values.
4. Information Storage and Security
aq999 takes modern technical and administrative measures to keep your information secure.
4.1 Encryption and SSL Protection
SSL technology is used on our platform, which keeps all data exchanged between your browser and our servers encrypted. Financial information is always protected with high-level encryption.
4.2 Access Control
Only trained and authorised staff have access to your information. All access is logged and regularly audited.
4.3 Retention Period
Your information is retained for as long as your account is active and for as long as required to meet applicable legal obligations. After an account is closed, financial records are kept for a specified period in accordance with applicable regulations.
4.4 Response to Data Breaches
In the event of an unexpected data breach, aq999 will promptly notify the affected users and take the necessary steps to limit the damage.
5. Sharing Information with Third Parties
aq999 shares information with third parties only in strictly limited circumstances and only for the following purposes:
5.1 Payment Processors
The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers. This information is governed by the respective service's own privacy policy.
5.2 Identity Verification Services
The necessary information may be shared with third-party KYC (Know Your Customer) services for account verification.
5.3 Legal Authorities
Information may be disclosed in compliance with applicable law when required by a court order, government directive, or legal investigation.
5.4 Game Software Providers
Game providers such as Evolution, Pragmatic Play, JILI, PG Soft, and Spribe can see technical data from your gameplay sessions, but your personal identity information is not shared with them.
6. Cookies and Tracking Technology
Cookies and similar technologies are used on the aq999 platform to improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and security.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To analyse site performance and user behaviour.
6.2 Cookie Control
You can limit or disable cookie collection by changing your browser settings. Please note, however, that disabling essential cookies may cause some aq999 services to stop working properly.
7. Your Rights
As an aq999 user, you have the following rights regarding your own information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to have incorrect or incomplete information corrected.
- Right to Erasure: The right to request that certain information be deleted, where there is no legal obligation to retain it.
- Right to Restrict Processing: The right to request that information processing be limited in certain circumstances.
- Right to Opt Out of Promotional Communications: The right to stop receiving marketing messages.
- Right to Lodge a Complaint: The right to raise a complaint if you are not satisfied with how we use your information.
To exercise these rights, contact our support team 24/7 via live chat or email.
8. Protection of Minors
aq999's services are intended solely for persons aged 21 and above. We do not knowingly collect or store information from any minor. Age is verified at the time of account registration, and ID verification is mandatory in suspicious cases.
If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the information. Our detailed guidance on responsible gambling can be found on the Responsible Gaming page.
9. Policy Changes
aq999 reserves the right to amend this privacy policy as needed. For any significant changes, we will:
- Publish the updated policy on this page and change the "Last Updated" date.
- Notify registered users of the changes by email.
- Display a notification about important changes when you log in to the platform.
If you continue using aq999 after a change, you will be considered to have agreed to the new policy. If you object to any change, you may request that your account be closed.
Last Updated: 2025
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: Active 24 hours a day, 7 days a week — directly from the site
- Email: [email protected]
- Language: Support is available in both Bengali and English
Privacy-related requests generally receive an initial response within 72 hours. Complex requests may take a little longer depending on legal and verification requirements.