aq999 Responsible Gaming
Sports and gaming are for enjoyment — but staying in control is what matters most. aq999 places the highest importance on the safety and well-being of every member. On this page you will find tools to keep yourself protected, ways to recognise warning signs, and paths to support.
Why It Matters to Keep Gaming Under Control
Casino games, slots, or sports betting — all are forms of entertainment. But when there is no time to think about anything other than playing, or you keep coming back to try to recover lost money, it is a sign that things are getting out of control. aq999 believes that building an honest and responsible gaming culture is a platform's core duty.
That is why we give every member the ability to set their own playing limits and encourage them to reach out directly if they notice any warning signs. Our Terms and Conditions clearly state that opening an account and playing on aq999 is only for individuals aged 21 or above.
Gaming should be a long-term form of entertainment — not a reliable way to earn money. Before placing each bet, ask yourself: am I genuinely enjoying this right now, or am I playing to escape from stress?
Age verification is mandatory: To register an account and participate in any game on aq999, a member must be 21 years of age or older. We are committed to protecting minors from gambling and reserve the right to verify identity documents at any time for suspicious accounts.
Tools to Keep Yourself Protected
After logging in to aq999, you can use the tools below from your account settings at any time. If you have any difficulty, let our team know via 24/7 live chat.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period.
Deposit ControlSession Time Limit
Set a maximum duration for each login session. Once the set time is up, you will be logged out automatically and a warning message will appear.
Time ManagementTemporary Break
Pause your account for 24 hours, 7 days, or 30 days. During the break, logging in or making deposits will not be possible.
Cooling-Off PeriodSelf-Exclusion
You can close your account for 6 months, 1 year, or permanently. This is the strictest protection available — it cannot be reversed before the period ends.
Self-ExclusionBet Limit
Set a maximum amount per bet. The total stake in a single hand cannot exceed a set limit, reducing the risk of large losses.
Bet ControlLoss Limit
Set a maximum daily or weekly loss amount. Once the set loss limit is reached, the session will end automatically.
Loss ControlRecognise the Warning Signs
Gaming addiction develops gradually — often without the person realising it. If the following signs appear in yourself or someone close to you, it is time to take notice.
- Returning to play repeatedly to recover lost money and placing larger bets than before.
- Being unable to stop playing despite trying, or feeling restless when attempting to stop.
- Losing focus on responsibilities to family, friends, or work and concentrating on gaming instead.
- Not telling the truth to family or hiding how much time and money is spent on gaming.
- Taking loans or spending savings to play, and thinking about playing again as a way to repay the debt.
- Feeling anxious, irritable, or low when unable to play.
- Gaming for long hours by cutting into time for work, study, or sleep.
If these signs appear, talk to someone close to you or seek help from a professional counsellor right away. You can find more details about account limits and breaks on the aq999 FAQ page.
Where to Find Support
Acknowledging the problem is the most important step. There are several ways to get help — they are listed below.
aq999 Live Chat
Our support team is available in Bengali and English 24 hours a day, 7 days a week. Contact us directly via live chat to set account limits or begin self-exclusion.
Email Support
Send any responsible gaming request by email. Our team responds promptly and every request is handled with full confidentiality. Email: [email protected]
Family and Friends
Talk to the people close to you. Family and trusted friends can often provide the most effective support — especially in recognising a problem at an early stage.
Professional Counsellor
Seek help from a mental health specialist or addiction counsellor. Organisations providing mental health services in Bangladesh are trained in this area and ensure confidentiality.
Support Groups
Support groups made up of people facing the same issue offer a space to share experiences. Dealing with a problem together is much easier.
Our Commitment
aq999 is an entertainment platform — the enjoyment of every member who comes here is our goal. We actively work to build a responsible gaming culture, because we know that a member's mental and financial well-being matters far more than any win or bonus.
Our team monitors account activity continuously. When an unusual pattern is detected, we contact the member directly and take protective measures if needed. Under aq999's Privacy Policy, a member's personal information and gaming history are completely secure and are never shared with any third party.
Protecting minors from gaming is our responsibility. Accounts for those under 21 are strictly prohibited. If you believe a minor is using aq999, please let us know via live chat — we will act promptly.
Remember: gaming is for entertainment only. Never play with borrowed money or by dipping into your savings. Losing a bet is always a possibility — play with that reality in mind.