aq999 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") apply when using the aq999 platform and all its associated services. "Platform" refers to the aq999 website, mobile application and all services provided through them. "Member" refers to any person registered on aq999, and "we" or "service provider" refers to the company operating aq999.

By accessing the aq999 platform or creating an account, you confirm that you have read, understood and agreed to fully comply with these Terms. More details about aq999 can be found on our about page.

1.1 Service Definitions

• Platform: All digital services of aq999, covering both web and mobile.
• Member: A registered individual who has opened an account on aq999.
• Bet / Wager: Placing a specific amount of money at risk on a game or sports event.
• Balance: The total amount held in a member's account, including any bonus funds.
• Bonus Balance: Funds received from promotional offers that must meet set conditions before they can be withdrawn.

2 Membership and Eligibility Requirements

The following conditions must be met to open an account on aq999. Violation of these conditions may result in the account being suspended or permanently closed.

2.1 Age Requirement

Members must be 21 years of age or older to register on aq999 and participate in all casino and betting activities. Registration by minors is strictly prohibited. We may request proof of age at any time for verification purposes.

2.2 Identity Verification

Every member must register with accurate and complete information. Name, date of birth, mobile number and payment details must be correct. If an account is created with false information, the service provider reserves the right to cancel the account and, where applicable, withhold deposited funds.

2.3 One Account Rule

Each person may operate only one account. If multiple accounts belonging to the same person are identified, all accounts may be cancelled and their balances forfeited. If multiple family members use separate accounts from the same device, they must notify aq999 support in advance.

2.4 Geographic Restrictions

aq999 services are available in specific regions only. Creating or operating an account from a region where online gaming or betting is prohibited by applicable law is strictly not allowed. It is the member's own responsibility to ensure compliance with this.

3 Account Management and Security

The member is fully responsible for the security of their account. Transferring or selling an account to a third party is strictly prohibited.

3.1 Login Credential Protection

It is the member's responsibility to keep their username and password confidential. Sharing login details with anyone else is prohibited. If you suspect that your account has been accessed without authorisation, notify the aq999 support team immediately and change your password.

3.2 Account Deactivation

A member who wishes to close their account may notify the support team via live chat or email. Any remaining balance may be withdrawn in accordance with the applicable terms before deactivation.

3.3 Inactive Accounts

An account will be considered inactive if there has been no login or financial transaction for 12 (twelve) months or more. In such cases, an administrative fee may apply or the account may be temporarily suspended.

4 Deposits, Withdrawals and Payment Terms

All financial transactions on the aq999 platform are processed using secure encryption technology. The designated methods must be used for deposits and withdrawals.

4.1 Deposit Terms

The minimum deposit amount on aq999 is ৳200. Accepted payment methods are bKash, Nagad, Rocket and Upay. Deposited funds must come from the member's own account — deposits made through a third party are prohibited.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Available withdrawal methods are bKash, Nagad, Rocket and Upay. Withdrawal processing generally takes between 15 minutes and 2 hours. All bonus wagering requirements must be met before submitting a withdrawal request.

4.3 Verification Requirements

For large withdrawal amounts, aq999 may request a national identity card or other government-issued document for identity verification. The relevant withdrawal request will remain pending until this verification process is complete.

4.4 Anti-Money Laundering Policy

aq999 complies with applicable regulations to prevent money laundering. If any unusual financial transaction is identified, we may temporarily suspend the relevant account for investigation.

5 Bonuses and Promotional Offers

All bonuses and promotional offers from aq999 are provided with specific conditions attached. Accepting a bonus means accepting the associated terms.

5.1 Welcome Bonus

aq999 offers new members a 200% first-deposit bonus of up to ৳20,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a ৳1,000 deposit will receive a ৳2,000 bonus, giving a total balance of ৳3,000 — but before the bonus funds can be withdrawn, bets totalling ৳2,000 × 20 = ৳40,000 must be placed.

5.2 General Bonus Rules

• Bonus funds are not cash — they cannot be withdrawn before the applicable wagering requirements are met.
• Multiple bonuses cannot be active at the same time unless a specific promotion allows it.
• Winnings from a bonus may be withdrawable up to a specified maximum amount, which is stated in each offer's details.
• The time limit for meeting bonus conditions varies for each offer and is clearly stated on the offer page.
• aq999 reserves the right to modify or cancel any promotional offer without prior notice.

5.3 Bonus Abuse

If a member is suspected of abusing bonus funds — for example, attempting to meet wagering requirements through low-risk bets — we reserve the right to cancel that bonus and withhold the related withdrawal.

6 Gaming and Betting Rules

All games and betting activities on the aq999 platform are conducted in accordance with set rules. Each game has its own rules, which can be found on the relevant game page.

6.1 Bet Limits

Each game and event has a set minimum and maximum bet limit, which is clearly displayed during play. aq999 reserves the right to change casino or betting limits.

6.2 Technical Errors

If a technical error produces an incorrect result, the relevant bet will be considered void and the staked amount will be refunded. aq999 is not liable for any claims or losses arising from technical errors.

6.3 Fraud and Misconduct

Cheating, fraud, use of bots, collusion or any other form of misconduct is strictly prohibited. If such activity is identified, the account will be cancelled immediately and deposited funds may be forfeited.

6.4 Sports Betting

Please read the relevant sport's rules and betting terms carefully before placing a bet on a sports event. For cancelled or suspended events, bets will be refunded or recalculated in accordance with aq999's set policy.

7 Responsible Gaming and Self-Limits

aq999 takes responsible gaming very seriously. We believe that entertainment should be controlled and mindful. Reading our responsible gaming guide can help you keep your playing habits healthy.

7.1 Self-Limit Options

• Deposit Limit: Members can set a cap on how much they can deposit per day, week or month.
• Session Limit: The option to set a time limit on how long you can play in one sitting.
• Self-Exclusion: A request to temporarily suspend the account for a set period.
• Permanent Exclusion: A request to permanently close the account, which cannot be reversed.

7.2 Protection of Minors

No person under 21 years of age may use the aq999 platform. Beyond technical restrictions, it is the responsibility of adult members to ensure that minors cannot access their account.

7.3 Getting Help

If you are concerned about your gaming habits, our support team is available 24/7 to assist. You can also seek help from professional organisations.

8 Personal Data and Privacy

aq999 places the highest importance on protecting members' personal data. Full details of how member data is collected, stored and used can be found in our Privacy Policy.

8.1 Purpose of Data Collection

• For account creation and identity verification.
• For processing financial transactions.
• To improve customer service and for relevant communications.
• To prevent fraud and ensure security.

8.2 Sharing Data with Third Parties

aq999 never sells member data. However, certain data may be shared with necessary third parties involved in operating the service — such as payment processors — and only under strict confidentiality agreements.

8.3 Use of Cookies

Our platform uses cookies to manage sessions and improve the user experience. Cookies can be controlled through browser settings, though disabling certain cookies may limit platform functionality.

9 Intellectual Property and Content Rights

All content published on the aq999 platform — games, graphics, text, logos and software — is protected by the intellectual property rights of the service provider or relevant third parties.

9.1 Permitted Use

Members may use the platform for personal and non-commercial purposes only. Reproducing, distributing or modifying any platform content without prior permission is prohibited.

9.2 Prohibited Activities

• Accessing the platform using automated programs or bots.
• Attempting to make unauthorised changes to the platform's code or systems.
• Using the aq999 brand name or logo in a misleading manner.
• Collecting or misusing the personal data of other members.

10 Limitations of Liability

aq999 strives to operate its services to the highest standard. However, aq999's liability is limited in certain specific circumstances.

10.1 Service Interruptions

The service may experience temporary interruptions due to maintenance, technical issues, or circumstances beyond our control. aq999 is not liable for any losses resulting from such interruptions.

10.2 Third-Party Services

aq999 is not directly responsible for any issues arising from third-party services, including game providers and payment processors. However, we will always mediate to help resolve members' issues.

10.3 Internet Connection

aq999 is not liable for any irregular outcomes in bets or games caused by a member's internet connection problems. It is the member's own responsibility to ensure a stable connection.

11 Complaints & Dispute Resolution

If you have any issue or complaint, please first try to resolve it through the aq999 support team. Our support team is available 24/7 via live chat and email in both Bengali and English.

11.1 How to Submit a Complaint

1. Contact the support team via live chat or email.
2. Provide the subject of the complaint, the date, and the relevant transaction ID.
3. The support team will get back to you within a reasonable time.
4. If the complaint is not resolved, you may apply for a step-by-step review.

11.2 Legal Jurisdiction

Any dispute relating to these terms and conditions will be resolved within the applicable legal framework. Both parties will attempt to resolve disputes through discussion.

12 Changes & Effectiveness of Terms

aq999 reserves the right to modify these terms and conditions at any time. For significant changes, we will endeavour to notify members in advance via a notification on the platform.

Continuing to use the aq999 platform after any changes means you have accepted the updated terms and conditions. If any part of the terms is unacceptable to you, you may close your account.

If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will remain fully in effect. For answers to common questions, please see our Frequently Asked Questions (FAQ) section.